Purchasing digital products from the Shop is different compared to Courses & Classes – so it has another dashboard!

When logged in on the site, hover over your profile icon and click “Shop account & orders”. Here, you’ll find your orders, downloads, account info & more.

When logged in on the site, hover over your profile icon and click “Shop account & orders”. Click “Downloads” to find any downloadable products you’ve purchased.

Here, you’ll see the product name, remaining download count, expiration date (if applicable), and a button to download the file.

For some digital products, there is a limit to how many times you can download the file(s). This is to prevent unauthorized sharing.

If you get this message, and haven’t yet downloaded your files, please contact us and we will re-send them to you.

Contact us and we’ll see what we can do for you!

You will get a delivery email & confirmation directly after purchasing. From there, you can in most cases download your digital products and access a course/class instantly!

Note: There might be exceptions where you’ll need manual enrollment or need to wait for a product, such as when a course is hosted on another site or when you’ve requested a manual invoice.

• The refund policy may vary depending on the digital product, course, class, and/or instructor. Before making a purchase, carefully review the refund policy associated with the specific product or course. In cases where no refund policy is specified, our default policy applies.
• Our default policy is no refunds unless stated otherwise for a specific product. This is due to the digital nature of the products, where no item is shipped and the Customer and/or Student typically gets instant access to the product upon purchasing.

If you encounter any problems or the content does not meet your expectations, please contact us and we will work together with the instructor and/or product creator to resolve the matter.

However, refund exceptions may apply, as detailed in our full Refund Policy, found here.